Now Hiring - Insurance Senior Account Executive in Somerville, MA
Insurance Senior Account Executive in Somerville, MA
Senior Account Executive
- ([please apply online])
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.
We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.
The senior account executive is responsible for all aspects of strategic account management, with a focus on large group business, while maintaining positive and productive customer and broker relationships.
Essential Functions
- Develops strategic partnerships with employer accounts to optimize retention and growth potential
- Responsible for maintaining membership and account retention levels for an assigned book of business which includes large and key accounts.
- Creates annual account plans and recommends strategies for account retention and growth
- Proactively assesses client’s needs and develop solutions to exceed client expectations
- Works closely with Underwriting and Clinical to analyze account financial performance and develops strategies to mitigate losses
- Conducts regular client meetings, as appropriate, to proactively review client performance, medical and prescription trend management strategies
- Drives renewal process which includes rate negotiation, plan alternatives and upsell new products
- Oversees/leads all aspects of open enrollment, including participating in and staffing enrollment meetings, as well as, preparing and delivering presentations
- Maintains in-depth knowledge of client’s contractual requirements, such as performance guarantees and other service level agreements; ensures Mass General Brigham Health Plan compliance and keeps Sales Leadership and other impacted departments apprised of any changes
- Documents all client activities in CRM
- Holds self and others internal departments accountable to commitments/deadlines
- Builds strong customer and broker relationships and deliver solutions that meet customer and broker expectations.
- Develops effective relationships with internal partners
- ASO knowledge and experience, preferred.
- Hold self and others accountable to meet commitments.
- Ensure diversity, equity, and inclusion are integrated as a guiding principle.
- Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
- Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
Department Specific Functions
- Participates on assigned projects where account retention representation is needed
- Mentors junior Sales staff
- Other duties as assigned with or without accommodation
Working Conditions and Physical Effort
- Must be able to travel within state
- Work is normally performed in a typical office work environment.
Minimum Requirements
Knowledge and Education
- Bachelors Degree or the equivalent combination of training and experience, plus a minimum of 5 years of related experience.
- Thorough understanding of health care products and funding arrangements
- Knowledge of underwriting principles
- Licensed to sell Health and Disability Insurance in Massachusetts
Preferred/Desired:
Experience
- 5-7 years of account management experience, with an emphasis on ASO and large group business.
- Prior health plan Account Management experience
Skills/Competencies
- Strong relationship/client management and consultative skills
- Superior time management
- Excellent problem solving and analytical skills
- Excellent verbal and written communication skills
- Sound judgement and decision making abilities
- Strong presentation, influencing and negotiation competencies
- Demonstrate Mass General Brigham Health Plan's core brand principles of always listening, challenging conventions, and providing value.
- Bring fresh ideas forward by listening to and working with employees and the people we serve.
- Strong aptitude for technology-based solutions.
- Ability to inject energy, when and where it’s needed.
- Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.
- Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
- Be accountable for delivering high-quality work. Act with a clear sense of ownership.
- Bring fresh ideas forward by actively listening to and working with employees and the people we serve.
The Senior Account Executive must be able to work independently; make fair and balanced decisions while maintaining a keen understanding of when to escalate matters to management. The Senior Account Executive will communicate and interact with Brokers and/or Consultants, as well as C-suite level contacts at accounts. The candidate should be comfortable interacting with all levels within the organization as well as externally.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Mass General Brigham Health Plan
201 to 500 Employees
1986
Insurance Carriers
Insurance
$100 to $500 million (USD)
5 Yes (amount not posted)
Mass General Brigham Health Plan
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Mass General Brigham Health Plan
5 Yes (amount not posted)